FAQS

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What are the event timings?

Gates will open at 1pm and the event will end no later than 10.30pm.

Full stage and activity times will be announced closer to the event.

We suggest you arrive early and enjoy watching the view over London with a nice cold drink in your hand, there’s nothing quite like it.

I'm coming by train or underground…?

Alexandra Palace has its own mainline train station (a 10 minute walk to the event). Wood Green station is the closest underground station (a 15 minute walk to the event).

Where is the Festival entrance?

The entrance to Kaleidoscope is on the east side of the Palace, just a short (but, yes, steep) walk up the hill from Alexandra Palace train station. 

Please note that this is the only entrance to the festival. Avoid arriving via the west/Muswell Hill side of the venue, as there is a significant detour around the event site to the entrance. 

Is there parking?

Aside from accessible parking, for blue badge holders only, there is no public parking available in or around Alexandra Palace. We strongly advise that you leave the car at home and take public transport.

There are only a limited amount of accessible spaces, please contact access@alexandrapalace.com if you require one.

Our neighbours?

Alexandra Palace is surrounded by residential housing. Please respect our neighbours by arriving and leaving quietly and taking your litter home with you.

If you live near by, or are a regular visitor, and want to know more about changes to the Park & Palace due to Kaleidoscope and other outdoor events being held during July, visit this page

Re-admittance for parents of young children?

We realise that some parents will want to take children home to family/babysitters before the evening’s entertainment. From 4pm we will be operating a re-entry system for parents who would like to do this. Please make sure that you get issued with a re-entry wristband at either of the entrance tents and that you are back on site by 8.30pm, the last entry time for re-entry wristband wearers.

Is there free drinking water?

Yes, there is free water at designated water points across the site. Due to the expected hot weather we encourage everyone to drink plenty of water, wear a hat and/or sunglasses, seek shade when you can and don't forget to wear sunscreen. You can bring sun lotion into the event with you and we recommend you bring an empty bottle (no glass) with you so that you can fill it up regularly and keep water with you throughout your visit . We also ask people to look out for one another, avoid drinking too much alcohol and seek out our Medical team or Visitor Services team should you have any concerns for anyone's health or well-being.

Is there accommodation available?

There’s no on-site camping at the event, however our official ticketing partners have ticket and local accommodation deals available.

Are children welcome at the event?

Yes, this is a family friendly event, however all those under the age of 16 must be accompanied by an adult aged 21 or over. ID may be required.

Discounted child tickets are available for those aged 0-15 years old.

Please note that our bars operate a Challenge 25 policy. ID will be required.

Unfortunately, the surfacing and environment inside our Victorian basements means we are not able to accommodate children under the age of 16.  

Will it be muddy?

The event takes place largely in the park, so some areas might be muddy or wet under foot. The chances of mud and wet ground are likely to increase if we have had inclement weather in the lead up to the event. Please check the weather forecast and dress appropriately.

How old is an adult?

Adult tickets are required for all those aged 16 years or over.

I'm bringing a buggy... is this okay?

No problem! But please be aware there will be no ‘buggy park’ facility on-site.

Can I bring food or drink to the event?

No, unless required for young children or medical reasons, we ask that you do not bring your own food and drinks into the festival site with you. Free drinking water will be available at designated water stations across the site. You can bring an empty bottle with you should you prefer to use it to fill up with water (no glass allowed). 

Can I bring chairs, gazebos or camping kit?

To ensure the enjoyment of the event by all our customers we’re afraid these items will not be allowed onto site.

Can I bring my dog?

No animals or pets are allowed into the festival area, except for registered assistance animals (in these instances, please contact our Visitor Services team ahead of your visit via access@alexandrapalace.com).

What can’t I bring with me?

The following items are not allowed into the event:

Alcohol * Glass * Animals (with the exception of assistance dogs) * Bicycles * Chairs or camping equipment * Knives or offensive weapons * Illegal substances or ‘legal’ highs * Fireworks or pyrotechnics * Laser devices * Flammable liquids or gasses * Anything felt by management to be a reasonable risk to the safety of others, or of reputational damage to the event or venue.

Do you have a cloakroom?

Unfortunately not. Only bring with you what you are happy to carry. We also ask people to avoid bringing large bags or suitcases. 

Are there any restrictions on visiting the Palace's basements?

Unfortunately, the surfacing and environment inside our Victorian basements means we are not able to accommodate wheelchair users or children under the age of 16.  

Are there any strobes & SFX?

Strobes will be used on some of the performances. If you have a history of adverse reactions to strobes we would advise against attending the event.

What provisions are there for visitors with accessible requirements?

The event site is a mix of greenfield, hard standing and indoor areas. Most event areas are accessible, but please be aware that much of the parkland is set on a slope. There will be an accessible viewing platform for the main stage which will operate on a first come-first-served-basis.

A small number of parking spaces are available for access customers. These are allocated in advance by contacting our visitor services team via access.services@alexandrapalace.com

Accessible toilets will be available across the site and there will be accessible bar service in place.

Anyone requiring a personal assistant ticket should first purchase their own ticket via SEE or Ticketmaster. An additional personal assistant pass can then be requested by forwarding the booking reference to access@alexandrapalace.com. This scheme is for the exclusive use of people who would otherwise be unable to attend Kaleidoscope without the aid of a carer/PA on site. This ticket must be confirmed with our team in advance of the festival.

Unfortunately, the surfacing and environment inside our Victorian basements means we are not able to accommodate wheelchair users.

If you have any other queries about accessible assistance our Visitor Services Team are happy to help, you can contact them via access@alexandrapalace.com 

I have a general enquiry, who do I contact?
I'm from the Media, who do I contact?

Please email press@alexandrapalace.com 

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