FAQ

What are the event timings?

Gates will open at 12 noon and the event will end no later than 10.30pm.

Full stage & activity times will be announced closer to the event.

Re-admittance for parents of young children:

We realise that some parents will want to take children home to family/babysitters before the evening’s entertainment. 
From 4:00pm we will be operating a re-entry system for parents who would like to do this. 
Please make sure that you get issued with a re-entry wristband at either of the entrance tents and that you are back on site by 8:30pm, the last entry time for re-entry wristband wearers.

Is there accommodation available?

There’s no on-site camping at the event, however our official ticketing partner Festicket have ticket & local accommodation deals available. You check out options and book here

Are children welcome at the event?

Yes, this is a family friendly event, however all those under the age of 16 must be accompanied by an adult aged 21 or over. ID may be required.

Discounted child tickets are available for those aged 6–13 years old. Under 5s can attend for free, however their tickets must be booked in advance at the point of purchase and are subject to a small booking fee.

Please note that our bars operate on a Challenge 25 policy. ID will be required.

Are there any strobes & SFX?

Strobes will be used on some of the performances. If you have a history of adverse reactions to strobes we would not advise attending the event.

Will it be muddy?

The event takes place largely in the park, so some areas might be muddy / wet under foot. The chances of mud and wet ground are likely to increase if we have had inclement weather in the lead up to the event. Please check the weather forecast and dress appropriately.

How old is an adult?

Adult tickets are required for all those aged 14 years or over

Are there cash machines?

We recommend taking your cash out before you arrive. There will be cash machines inside the event, however they do charge and will be busy.

I'm bringing a push chair....

No problem! But please be aware there will be no ‘buggy park’ facility on-site.

I'm coming by train or underground…

Alexandra Palace has its own mainline train station (5 minute walk to the event). Wood Green station is the closest underground station (15 minute walk to the event).

Is there parking?

Aside from disabled parking, for blue badge holders only, there is no public parking available in or around Alexandra Palace. We strongly advise that you leave the car at home and take public transport.

Our neighbours

Alexandra Palace is surrounded by residential housing. Please respect our neighbours by leaving quietly and taking your litter home with you.

Can I bring food or drink to the event?

Small amounts of food and up to 500ml sealed bottles of water for personal consumption are allowed, however alcohol or glass will not be allowed onto the site. Thorough bag searches will be in place at all entrance gates.

Can I bring chairs, gazebos or camping kit?

To ensure the enjoyment of the event by all our customers we’re afraid these items will not be allowed onto site.

Can I bring my dog?

No animals or pets are allowed into the festival area, except for registered assistance animals.

What can’t I bring with me?

The following items are not allowed into the event:

Alcohol * Glass * Animals (with the exception of assistance dogs) * Food & soft drinks, other than that is reasonable for personal consumption * Bicycles * Chairs or camping equipment * Knives or offensive weapons * Illegal substances or ‘legal’ highs * Fireworks or pyrotechnics * Laser devices * Flammable liquids or gasses * Anything felt by management to be a reasonable risk to the safety of others, or of reputational damage to the event or venue.

What provisions are there for disabled visitors?

The event site is a mix of greenfield, hard standing and indoor areas. Most event areas are accessible, but please be aware that much of the parkland is set on a slope. There will be an accessible viewing platform for the main stage which will operate on a first come-first-served-basis.

Disabled parking will be available on-site on-they-day for blue badge holders only. Please check back on this page nearer the event for final directions to this carpark.

Disabled toilets will be available across the site.

Anyone requiring a personal assistant ticket should first purchase their own ticket via SEE or Ticketmaster. An additional personal assistant pass can then be requested by forwarding the booking reference to customer.service@alexandrapalace.com. This scheme is for the exclusive use of people who would otherwise be unable to attend Kaleidoscope without the aid of a carer/PA on site. This ticket must be confirmed with our team in advance of the festival.

I have a general enquiry, who do I contact?

I'm from the Press, who do I contact?

Please email alex@wearefullfat.com

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