COVID-19 entry requirements

We’re looking forward to welcoming you to Kaleidoscope 2021! Before you arrive please read through our information regarding Covid-19 entry requirements:

  • It is mandatory that as a condition of entry all attendees over the age of 11 are required to have an NHS COVID Pass or either demonstrate upon entry to the festival that they are fully vaccinated (second jab received before 10 July ) or in possession of a negative Lateral Flow test result taking within the 48 hours prior to the event. All lateral flow tests need to be registered online at https://www.gov.uk/report-covid19-result for these results to link to the NHS App and allow you to create a COVID pass.We will accept text messages and email from NHS Test and Trace but the easiest and most simple way if you’re over 16 is to download the NHS App prior to the festival and use the COVID Event Pass to show your vaccination/test status. If you don’t have a smartphone, you can obtain a COVID Pass by calling NHS 119. Test at Home Lateral Flow kits can be picked up at most high street pharmacies or ordered online for home delivery.

    For anyone attending with children aged 11-15 years old we ask that you can show on entry a registered NHS negative lateral flow result test for your child via email or text message.

  • We encourage visitors to wear masks when appropriate. With the majority of the festival happening outdoors we do not expect this to be done at all times, nor when you are eating or drinking. Please note that our Fringe Stage is indoors – in the Great Hall, our largest, most spacious indoor setting - so we ask that you, unless medically exempt, wear face coverings in this area for the consideration of others.
  • We totally appreciate that there will be some customers for whom we need to consider adjustments given medical conditions – if this applies to you please contact visitor.services@alexandrapalace.com and our team will work with you to find the most appropriate approach.
  • We encourage everyone attending the Festival to be conscious of guidance relating to COVID-19 as society reopens. If you, or anyone you live with, display COVID-19 symptoms (a high temperature, new and persistent cough, or a loss of/change in sense of taste or smell) prior to the event, we ask that you don’t attend and follow government guidance for self-isolation. If you have been contacted by NHS Test and Trace and instructed to self-isolate, or are required to isolate after travel, for example, please do not attend Kaleidoscope.
  • For more information about our covid-19 measures, read our FAQs below

Simon Fell, Kaleidoscope Festival director, said: “Kaleidoscope has been a long time in the making, so we’re really excited to be welcoming you to Ally Pally on the 24th. We of course want to make sure everyone has a safe, enjoyable experience and with that in mind we’re using all our expertise of hosting events throughout the pandemic to ensure the festival site is ready for you. We’ve a range measures across the Park and Palace to help, as well our covid-19 entry requirements. We appreciate that some of these are new requirements, but they reflect the best practice standards being used across the festival and events industry in these ever-changing times. If they add a small inconvenience to your pre-festival experience, I can assure it is for the benefit of yourself and everyone attending the event. Your cooperation and understanding is greatly appreciated and will help to ensure everyone can enjoy what will be an amazing summer, festival day. Thanks in advance, we look forward to seeing you here on Saturday.”

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COVID-19 FAQS

Why are you running a mass gathering within a week of restrictions being lifted?

Throughout the pandemic we have delivered a variety of events at the Park and Palace in-line with COVID-19 guidelines, providing visitors with safe and enjoyable experience. Our experienced events team are using all this knowledge and expertise to deliver Kaleidoscope as a responsible event, in line with the current COVID-19 guidelines. 

What happens if I feel unwell with COVID-19 symptoms or have a positive test result before the event and need to self-isolate?

We encourage everyone attending the festival to be conscious of guidance relating to COVID-19 as society reopens. If you, or anyone you live with, display COVID-19 symptoms (a high temperature, new and persistent cough, or a loss of/change in sense of taste or smell) prior to the event, we ask that you don’t attend and follow government guidance for self-isolation. If you have been contacted by NHS Test and Trace and instructed to self-isolate, or are required to isolate after travel, for example, please do not attend Kaleidoscope. 

Do I need to demonstrate either testing or vaccination status upon entry?

It is mandatory that as a condition of entry all attendees over the age of 11 are required to have
an NHS COVID Pass or either demonstrate upon entry to the festival that they are fully
vaccinated (second jab received before 10 July ) or in possession of a negative Lateral Flow
test result taking within the 48 hours prior to the event. All lateral flow tests need to be
registered online at https://www.gov.uk/report-covid19-result for these results to link to the NHS
App and allow you to create a COVID pass.

We will accept text messages and email from NHS Test and Trace but the easiest and most
simple way if you’re over 16 is to download the NHS App prior to the festival and use the COVID
Event Pass to show your vaccination/test status. If you don’t have a smartphone, you can obtain
a COVID Pass by calling NHS 119. Test at Home Lateral Flow kits can be picked up at most
high street pharmacies or ordered online for home delivery.

For anyone attending with children aged 11-15 years old we ask that you can show on entry a
registered NHS negative lateral flow result test for your child via email or text message.

Is there anything else I can do before I arrive?

If you are coming to Kaleidoscope please follow government guidance with regards to travel. This includes relevant regulations on international travel, such as testing and quarantine measures. If you are arriving by public transport please adhere to any guidance from that transport service.  Once you are here, we of course want you to have a great time, but do help us by being considerate to one another and following any direction given by our Festival team.

Will social distancing be enforced?       

Kaleidoscope Festival 2021 site has been designed to provide people plenty of space. In fact, the Festival site could take more than double the audience than that which will be here on 24 July. We have deliberately made our main stage arena larger than needed to give customers the ability to be distanced from others. As with any concert, we expect the audience will be closer to each other and more energetic directly in front of the stage. The main stage PA system has been designed so sound quality will be great across whole area of the south slopes where you will have the space to comfortably enjoy the event as you want to. 

Do I need to bring a face covering?

When enjoying what Kaleidoscope offers outdoors we’d love everyone to be courteous and wear face coverings where they feel this may help others continue enjoying the event. We will not be expecting people to wear a face covering when they are eating and drinking. Government guidance remains that face coverings are recommended indoors so we ask that unless exempt you follow this guidance in the relatively few indoor spaces at the Festival. The only stage being held indoors is the Fringe stage housed in our Great Hall. We’ve chosen the Great Hall as it is a vast space with high ceilings and good airflow, so it provides you with a safe and comfortable environment.  

Will your staff be wearing face coverings?

Where they are interacting with customers you will likely see non-exempt staff wearing face coverings as part of a range of measures in place to manage COVID-19 risks.

Do I need any badges if I’m medically exempt from face coverings?

If you feel that you don’t need to wear a face covering, then we trust you. Unless you want to there’s no need to wear exemption badges or lanyards. 

Will hand sanitisers be available?

Hand sanitisers will be available upon entry to the Festival site and regularly at other points across site. Please feel to bring your own for use as necessary during the day. For security reasons, please only bring plastic containers that are 500ml or smaller. We will also be operating an increased cleaning regime at key customer touch points across the site.  

What happens if I feel overwhelmed being in a big crowd for the first time in 18 months?

If you need any support or assistance of any kind during the Festival, please let the closest member of staff know. If you need any further support, our on-site medical team will be able to support you further.

What if I have any concerns when I’m at the Kaleidoscope?

If you have any concerns during your time at the Kaleidoscope Festival please seek out one of our team and we are happy to discuss things with you.